Job Description

Front Office Manager

The Hilton Fort Wayne at the Grand Wayne Convention Center, Northeastern Indiana's premier full-service hotel and convention facility, is seeking a Front Office Manager to lead its front desk and bell/transportation departments with energy, integrity, and a passion for top-tier service. As a full-service Hilton property, we are committed to delivering exceptional hospitality at every touchpoint. We are looking for a results-driven, guest-focused leader who thrives on the front lines. While this is a management position that involves administrative responsibilities such as payroll, scheduling, and team performance oversight, the successful candidate is expected to spend at least 80% of their time actively engaged with their team and our guests. This is a hands-on leadership role, ideal for someone who leads by example and has a genuine enthusiasm for providing exceptional service.

Responsibilities:

• Provide day-to-day leadership for front desk and bell/transportation operations
• Ensure consistent delivery of Hilton brand service standards
• Recruit, hire, train, coach, and develop front office staff
• Oversee scheduling, payroll, and staffing levels to ensure operational efficiency
• Monitor guest satisfaction and resolve issues promptly
• Maintain financial controls, assist with departmental budgeting, and take ownership of the gift shop
• Partner with other hotel departments to ensure seamless guest experiences
• Ensure compliance with all company policies, Hilton brand standards, and applicable laws

Qualifications:

• Proven success in a front office or guest services leadership role; Hilton experience preferred
• Strong familiarity with Hilton systems (PEP) is a plus
• College degree in Hospitality or Business Management preferred; equivalent work experience will be considered
• Excellent communication, leadership, and organizational skills
• Able to handle competing priorities in a fast-paced, high-guest-contact environment
• Demonstrated ability to lead by example, mentor staff, and create a culture of service excellence

Flexible schedule is a must, this position may be required to work any shift, including early mornings, evenings, overnights, weekends, and holidays as needed. Weekend availability is expected; while time off requests are considered, this role typically includes two days off during the week.

Salary: $50,000.00 - $60,000.00 per year

Benefits:

• Health insurance
• Dental Insurance
• Vision Insurance
• Paid time off
• Employee discount
• Food and Beverage discount on property

Work Location: In person

Job Tags

Similar Jobs